A little preparation before you call makes the whole rental simpler, from getting an accurate quote to a smooth delivery day. Most of what trips people up on rental day comes down to a handful of details that are easy to sort out ahead of time.
Have these details ready
- The delivery address and a description of where the unit should sit, including any gate codes or access instructions our driver will need.
- Your start and end dates, including whether you need weekend delivery or pickup, since that affects how we schedule the route.
- How many people will use the unit and for how many hours a day, so we can recommend the right number of units instead of guessing.
- Whether you need an accessible unit, a luxury trailer, a hand washing station, or some combination of these for your site or event.
- Whether the rental is for a single day, a weekend event, or an extended job site or construction stretch, since that changes both the unit choice and the service schedule.
- Whether the site has any ground obstacles, like a steep driveway, low overhead branches, or fencing that our truck would need to navigate around.
Questions worth asking us
It helps to ask directly about anything you are unsure of before booking: whether a standard unit or a luxury trailer fits your situation better, whether you need a handicap accessible unit, and how often the unit will be serviced during your rental. We would rather answer these up front than have you discover a mismatch on delivery day.
Check the placement spot
The ground should be firm and reasonably level. Grass, gravel, dirt, and pavement all work, but soft, muddy, or steeply sloped ground does not. Our truck needs a clear route in and out for both delivery and every scheduled service visit afterward, so think about driveways, gates, and any obstacles a truck would need to clear. The unit itself should sit away from doors, seating areas, and food service, but still close enough that people actually use it instead of avoiding the walk. It is also worth checking for overhead tree branches, low wires, or anything else that could interfere with placement or with the service truck's access later in the rental.
A short walk-through before you book
If you are unsure whether a spot will work, walk it yourself with these questions in mind: could a pickup truck back up to this spot without hitting anything, is the ground dry and firm after a normal rain, and would the unit still be reachable if the weather turned bad on delivery day. A few minutes of checking now prevents a rescheduled delivery later.
What happens on delivery day
Someone should be reachable by phone on delivery day in case the crew needs a quick answer about exact placement once they are on site. We will position the unit or units where discussed, level them, and make sure the door swings and locks properly before we leave. If the layout of your event changes between booking and delivery, a quick call ahead of time lets us adjust the plan instead of discovering the issue on site.
Keeping things running through the rental
After delivery, keep the approach to each unit clear so scheduled service visits stay quick and on time. If anything needs attention between visits, whether that is a supply running low, a stuck latch, or ground conditions that have changed, call us rather than waiting for the next scheduled stop. Our service frequency guide covers how to judge whether your schedule needs adjusting. At the end of the rental, make sure the pickup date and access are still accurate so removal goes as smoothly as delivery did.
Common first-time renter mistakes
- Booking too close to the event date during a busy season and having fewer date options as a result.
- Underestimating guest or crew count and ending up with long lines at a single unit.
- Not mentioning uneven or soft ground until the delivery truck is already on site.
- Forgetting to plan for hand washing separately from the restroom unit itself.
- Assuming pickup will happen automatically without confirming the date as the rental wraps up.
Talk It Through With Us
Every site and event is a little different. Call (605) 699-0189 or send us your details and we will give you a straight answer for your situation.
